Data Insights and Remote Support
Manage analyzers proactively and remain compliant with a performance-monitoring digital service
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Real-time information
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Performance insights and analytics
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Remote troubleshooting
Data Insights
- Data analytics
- Proactive services
No patient information or patient ID- related data are visible or accessible at any time.
Get real-time information at your desktop. Our connected digital service collects, models and interprets actionable data in real time. You get the information you need to make informed operational decisions.
With smart and real-time device information, together we can optimize your analyzer uptime and enhance your user experience.
Remote Support
- Remote troubleshooting
- Remote software update*
No patient or patient ID-related data are visible or accessible at any time.
For audit and compliance purposes, our connected digital service logs each remote access instance in a comprehensive report that includes a timestamp, technician ID, and a video of the entire session.
*Available for specific analyzers
The value of high analyzer uptime and remote support
The thing we value most is that the analyzers just keep running. They need to be constantly in use, and they can’t have lots of downtime. So Remote Support helps if Ray [our local Senior Medical Service Engineer] can diagnose things quicker, there’s less downtime.
- Helen Berry, Point-of-care-coordinator, St. Helier Hospital, UK
Remote performance monitoring supports analyzer uptime
One example recently, Tony, the Medical Service Engineer, alerted us to one analyzer showing frequent calibration drift errors. We weren't aware of this. Tony informed us and he proactively found a solution. The analyzer performance was monitored remotely from that point on to ensure the fault was corrected satisfactorily and saved a phone call and staff time from the lab.
- Mark Saunders, Lead Biomedical Scientist in the automated area, University Hospital of Wales, UK
Support Anytime
Get digital support and troubleshooting either by phone or remote connection directly to the medical device. Solve device issues immediately to keep your medical devices running.
Optimize Workflows
You get access to analyzer data in real time with easy-to-use web browser dashboards. Remote monitoring provides reassurance and saves you time—you don’t have to physically visit each analyzer to verify its status and performance.
Radiometer is using Microsoft AZURE Active Directory to authenticate users
Radiometer uses Azure AD to provide our customers and partners secure access to documents, resources, and other services on our customer portal.
If your organization is already using Azure AD you can use the same credentials to access Radiometer's customer portal.
Key benefits
- Allow the use of existing Active Directory credentials
- Single-sign on experience
- Use same credentials to access future services
Request access
You will receive an invitation to access our services via e-mail when your request has been approved.
When you accept the invitation, and your organization is already using AZURE AD, you can use the same credentials to access Radiometer's customer portal. Otherwise, a one-time password will be sent via e-mail to sign in.